Frequently Asked Questions

Q: What are your payment methods?

A: Health Support accepts VISA, Mastercard and PayPal and direct bank deposits on this website in secure encrypted mode that can be deciphered only by the bank's computer. (A locked padlock icon will appear in the NW corner of your screen.) We also offer secure EFTPOS for payment of telephoned orders.

Q: What name will appear on my bank statement?

A: This will appear as "Health Support Pty Ltd" or "PayPal". In the case of phone orders, the EFTPOS provider is "Secure Sockets Pty Ltd".

Q: Why can't I log into my online account?

A: Try resetting your password. If you are still unsuccessful, contact [email protected] and we will respond with directions to reset your account.

Q: How soon will I receive my order?

A: We offer next business-day delivery to major centres (see below) via Star Trak Express and Australia Post. Orders should be lodged by early afternoon for express delivery. Delivery to rural and outback locations generally takes 2-4 days. In many cases express delivery works out cheaper and easier than ordinary mail. (We do not charge you for packing and handling.)

Q: Why does Health Support offer free freight on Health Research products?

A: The high cost of freight might otherwise discourage you from ordering regularly. We wear the freight on Percy's Powder, rhomangatablets, BetaBoost and Barley Leaf Powder when you order from Health Support so that you won't go even a week without these powerful mineral supplements and superfoods that do so much to keep you feeling fit and healthy. If you add other products it will still be freight-free. The other way for us to waive freight is when your order totals $100 or more.

Q: How do you calculate freight?

A: Freight is calculated upon checkout, and depends on total weight, dimensions, and destination. As a guide, here are the postcodes for next business day delivery:

Adelaide and suburbs:5000-5199, 5800-5999, most SA country centres & Broken Hill (2880).
Ballarat:3350, 3353-3356.
Bendigo:3350, 3552-3556.
Booval/Ipswich areas:4300-4305.
Brisbane and suburbs:4000-4209.
Bundaberg City:4670#
Canberra and suburbs:0200-0250, 2600-2639, 2900-2920.
City of Toowoomba:4350, 4352 (mail centre)
Geelong and suburbs:3211-3220.
Gold Coast:4210-4299, 9726, 9728-9729.
Gosford region:2250-2265.
Hervey Bay City:4655#
Hobart and suburbs:7000-7019, 7050-7053, 7055, 7892.
Latrobe Valley:3825, 3840-3844.
Launceston area:7248-7325.
Maryborough City:4650#
Melbourne and suburbs:3000-3210, 3335-3338, 3340#, 3427-3429, 3750#-3755#, 3757#, 3765-3767, 3782, 3785-3796, 3800-3809, 3810#, 3910-3915, 3930-3934, 3975-3977, 8000-8899.
Newcastle:2280-2300, 2302-2310.
Perth CBD:6000-6005, 6800-6899.
Strathpine/Caboolture:4500-4510, 4520.
Sunshine Coast:4550-4601.
Sydney and suburbs:1000-1920, 2000-2249, 2555-2574, 2740-2786.
Tweed Heads/Murwillumbah:2484-2490.
Wollongong area:2500-2530.
(# denotes township only)

Q: What about international freight?

A: Freight for international orders is calculated tax-free at checkout in Australian dollars. It is based on weight and dimensions, with courier delivery and insurance costing extra. We will confirm the total cost by email upon receiving your instructions. Tracking numbers are available for orders sent by Express Post International. See the Australia Post site air mail pricing and details of import documentation and restrictions relating to the country of destination. Insurance is recommended because Health Support Pty Ltd accepts no responsibility for loss, damage, or delays in transit caused by factors beyond its control.

Q: What is your returns policy?

A: Items in our catalog have been chosen because they meet the highest quality standards among nutritious foods and healthy supplements, and have been checked before despatch to be free of packaging defects. Therefore our policy is not to give refunds unless there has been demonstrable error or negligence on our part, or on the part of the manufacturer.

Q: Terms and conditions of sale?

A: Specials and freebies excepted, title or ownership of the goods featured on this site shall not pass to the customer until paid in full.

Q: Privacy Policies?

A: We may collect personal information from you in several ways: when you fill in an application form, deal with us over the telephone, e-mail us, ask us to contact you after visiting our web site, or have contact with us in person. We respect your personal information and right to privacy. We are committed to protecting your privacy and maintaining your trust. The information about you that you share with us will only be used for the purposes consistent with the reason you provided it, or for a related purpose. It will not be used to market to you unless we have either your implied or express consent. Which consent you can revoke. Your personal information will not be communicated to any other organisation.